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This is a hostgator review posted by PsiPro on 18 July 2006

For the past few times I contacted live support, they have been very slow. Frequently I have not been greeted and after posting my message I am greeted with a very long pause, no acknoledgment.

I had a DNS error which live support could apparently not resolve, I opened ticket HTL-614293 as requested (@ 11:42). The issues was misdiagnosed at 11:44, an then properly diagnosed at 11:53. At 1am I had not received any update and when I asked live support what was going on i was simply told the ticket was opened and would be delt with.

When a client is breathing down my neck I know it makes me impatient, however such a pauses with no contact after the error is found seem excessive.

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