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This is a hostgator review posted by holmescreek on 22 October 2006

Pros :

1) Host Gator live chat always works - and replies are quick.
2) When on the phone, HG support actually has techs that don’t have a thick accent — thus, their confirmation of your question is more accurate than a drive thru restaurant.
3) HG actually provides support after hours and on weekends.
4) You don’t have to punch 500 numbers on the touch tone phone to actually get to support.

Cons (well, not actually cons, just needs improvement) :

1) HG needs to set up a system where resellers are alerted at least 72 hours prior to any hardware / software updates that may cause complications (and don’t say users should check the forums!)
2) Reseller WHM needs a way for the reseller to back up ALL resold account databases and sites.
3) Need some type of sandbox shell access to test shell scripts. Writing shell scripts, creating a cron to run the script, changing the script, running the cron is a pain.
4) From reading many of the replies, in the forums, the HG techs push off apologizes for issues related to Planet Earth, A NIC, bad HD, or something along those lines — this tells me that HG is waiting on whomever they are pipeing their data from for answers (thus the food chain) — HG needs to have redundant systems — in that case, there would be no need for a support forum and the only time anyone would have to contact HG would be to order a plan or wish them a happy holiday.
5) If somone sends an abuse report to host gator, about some possible spam coming from a resold account, HG will shut down your account — without contacting the reseller by phone first.

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