Hostgator Review : Terrible insult

By web hosting on Sep 9, 2008 in Reviews

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This is a hostgator review posted by wbbf2 on 08 September 2008

I don’t think I deserve this. My friend was just paying for my 3 months of advanced payment for my hosting. And then, when I got an email asking me to verify my account, I called in to the account department and for the first time, I told the operator that It wasn’t my credit card and It was paid by my friend. So after some talking, she told me that I can scan in the information via a scanner. Well, I don’t have one. Neither do my friend. So next, I tried to ask my friend for his last for digits of his credit card and phone number etc. All the information that the operator needed to verify my account. Later, I called in again to verify my account. This time, the operator managed to find my account and verify it for me. But later when I upgraded my hosting service to the Copper Reseller one, I had some questions that I was with doubt with. The next person who replied to my email was the same person I talked to on the phone. She told me to verify my account AGAIN. Well, the other operator told me that it was verified already. Now, I wasted a total of $15+ for the International call and it was all down the drain. I’m really very dissapointed in HostGator. The operator who talked to me that day was : Leanne Stokes and I think her forum name is GatorLeanne. The other day, I told her the wrong billing address as I thought she was talking about my own address. So next, I called in the second time.

I don’t feel like as if I’m a valued customer. I feel just like somekind of unwanted stuff. And my friend’s credit card just got suspended RIGHT THAT AFTERNOON. Now he is blaming me that I used it for frauds.

Good Job man… This is how you guys provide service to your customers. I’m impressed.

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