Hostgator Review : Terrible Service Dedicated Server Comprimised

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This is a hostgator review posted by vicvac on 06 August 2008

Well I have a dedicated server, I have been a customer for about 5 years, every 7 or 8 months or so you will experience a heart stopping, business issue that will really have you frustrated.

My lastest escapade involves my server being compromised or something. I have created a ticket, waited and waited to get response and after 18 hours, nothing has happened.

Basically, you really have to hound people to get to work on your problems if it is anything big

In case anyone at Hostgator is monitoring this site better than my server the ticket # is PKI-2851408

I will say that when stuff works they are great, but boy when you need them get ready for several long days, and nothing to report to your clients.

In my most recent chat session, I asked at least 5 times when someone would get back to me, and they said they are looking into the problem, same answer as 9 hours ago.

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