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This is a hostgator review posted by ddohio on 09 May 2008

I understand my situation is unique but HostGator has made it worse.

As a cancer survivor and unable to work, I signed up with HostGator hoping to set up a website to try to make some money. I set up a small bank account because I set it up on automatic billing. But being sick from treatment and medication, I never did anything with it. On April 29 I noticed that a pending charge from HostGator would overdraw that account. I called immediately to cancel the account and request a refund. I explained that if the refund was processed right away that it would cancel out the pending charge and I would be OK. The gentleman on the phone seemed helpful, we waited for the cancellation email to be sent to me, put me on hold for quite awhile, then told me everything would be taken care of. Relieved, I hung up.

A week later, May 6 - no credit has been put through and now my bank will charge me daily for the overdraft. Let me say, I understand my health and financial situation is not the fault of HostGator and for most people, the $9.95 is just change. But now the bigger problem was the recurring bank fees and obviously I am not a big customer of theirs. I called again to customer service and was told by the gentleman that first of all you cannot cancel over the phone. However, I told him I explained my situation on the first call and was put on hold until the cancellation with the ticket number DID come through. However, the credit was not put through like I was told. Again, I was put on hold a couple times then told that I need to respond the the ticket number to request the credit. I told him I was not informed of that and there is nothing on the cancellation email with the ticket number that states that - and in fact on my first call I was assured the credit would be done right away. So I told him I would do it immediately and if an email could be sent to me stating there was a mixup upon the cancellation and that the credit did not go through right away (as was told to me) I could take that to the bank and possibly get my charges reversed. He told me the credit came from a different department and I asked to speak directly to them. He said they were waiting for my email and it would be taken care of right away.

Well - 4 days later, No credit and no response. I again realize this is an unusual situation but what frustrates me most is that they listen and say they will help, I get put on hold while they act like they are taking care of it - but nothing gets done.

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