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This is a hostgator review posted by wmmead on 26 September 2006

I have been hosting sites with various companies for the last 10 years or more. I came to hostgator just about a year ago because of the great deals on an excellent shared hosting package with great features.

I have been largely happy with them. I have designed web sites for several other people/companies and have gotten several of them to sign up for space here.

The only complaint I do have is if you do have some sort of problem or issue, it is not always easy to get it fixed. I think their support staff are stretched thin. The live chats are slow and a lot of time is wasted waiting for a reply. I suspect the tech is chatting with other clients at the same time. Submitting a ticket is better, but a lot of times direct questions are not directly answered. Or tickets with more than one question will end up with most of the questions ignored.

I realize that providing this service at its current price point means that something has to take a hit. It is not fair to expect top notch service for $10/month. However, I would like to see steps taken to make support better. Perhaps there could be a way to add paid support for stuff that is beyond the basics. I think there are a lot of ideas like this that could be explored.

Anyway, Kudos to Hostgator for providing what they do at a very affordable rate. I hope that they continue for a long time.

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