Hostgator Review : To Newbies - My experiences

By web hosting on Aug 17, 2004 in Reviews

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This is a hostgator review posted by indy on 15 August 2004

| Hello, I consider myself a newbie although I have had a website before. My comments are for other newbies that are hunting for a server, otherwise I probably would never participate in a forum. I spent three very frustrating weeks, days and evenings hunting for a server for my website. Why did I end up with Hostgator? 1.- I had another choice but when I went to sign with them, their links wouldn’t work. 2. – Hostgator had a lot of information and help in way of Q&A, tutorials, and other help. 3. – They also had phone, email, and other ways to get in touch with them. 4. – There seemed to be a lot of people that had good comments about them etc. 5 - They had a monthly payment plan and not just with a credit card. 6. – They did not appear to oversell their bandwidth, were reasonably priced, and seemed genuinely concerned for all of their clients.

I have been with them for a bit over two weeks. They were longer in setting me up than they said they would be, but that was no problem as I wasn’t in a hurry. They cut my username from eight letters down to four and when I asked to have it changed back, they said that they couldn’t. I published with Frontpage 2000 and it went well. I don’t think some of their instructions are complete and some of their tutorials aren’t exactly the same as the actual setups. However they do have more of such information than most other servers.

Their email setups do not seem to work as they should. I have read everything and tried everything that I could come up with and I still don’t have email that works completely and what I do have doesn’t have my name on it. For example I can send mail and receive mail from all sources but my own website. I have sent at least six emails to hostgator and have received quick answers but for the most part, they do not relate to my questions. I sincerely believe that their employees speed read your emails, and if you’re lucky, they will have a vague idea of what you are asking, but then I think they have predefined answers that they just paste in their emails.

I have devised a way to be able to receive form email through my guestbook, please don’t ask me how. Also, after losing some infomation that I had come across in setting up a View Guestbook, I now have a manual one that is fine, I don’t mind.

I wanted a very simple website with Email and a Guestbook that works most of time. Hey, 1.5 out of 3 isn’t too bad!

In conclusion, would I have gone with Hostgator again? I probably would have searched a bit longer, although I probably wouldn’t end up with anyone better. Why don’t I quit and go with someone else and get a refund? With working part time, traveling time taking pictures, making my stereoview cards, and building a website among other things, I don’t feel like taking the time and effort hunting for another server and changing everything over. I am very tired and as long as my website works somewhat, I will continue for a while. In the not too far future I will probably switch over to someone else. At least this is a monthly payment plan which is good. I do know that what ever I do with my website, I will definitely have to figure out how to do it myself. (Unless I can my get my computer, internet whiz of a newphew to help me.)

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