Hostgator Review : Too reliant

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This is a hostgator review posted by arth on 05 February 2008

Ticket SWP-364981 is requesting a transfer for my accounts from my old host to HG. It was originally submitted 1/31 and I believe started to process on 2/2. Evidently there was some sort of problem requiring all of the data to be deleted from my new HG account, and would I agree to that. Without access to the ticket system – problems documented several places in these forums – I could not reply, nor would Chat reply, nor would a phone conversation to Sales reply, nor could I talk to anyone in the transfer department, nor could I talk to an administrator. Eventually on 2/3 I got someone to enter a reply for me, and that was verified on 2/4 – but the transfer has not yet started as far as I can tell. In looking at both hosting accounts – the prior account and HG account – it does not look like there have been any changes relative to content removed from HG account, or additional backups on the previous acount, yet I was told on a Chat session the ticket is currently being worked.

The transfers 72 hour period was long ago over – my accounts are really frozen from any updates until the transfer is completed. How can anyone get any satisfaction with your reliance on a broken system and the blocks preventing contacting someone in authority?

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