Hostgator Review : Two repeat issues with exact pattern of no help

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This is a hostgator review posted by brentfm on 14 September 2008

Issue 1 - The settings on the server have again defaulted to index.htm instead of index.php. This makes it impossible to automatically setup a wordpress site. Please change the order of default homepages on our server so that index.php is the first priority. This was addressed in s previous support ticket. An example domain would be: http://bigislandsafety.com/ - Please notice that the wordpress site is not loading. It is because the index.htm file is taking first load priority. It’s a setting on the server. The same problem is still affecting nearly a dozen of our customer websites. It is also preventing our customers from creating their own wordpress sites.

I just needed the setting on the server changed.

Issue #2 - My personal site, brent.fm has been hacked. A SQl truncation vulnerability has been exploited. Someone accessed the server without permission and created a random password generator that is preventing me from loging into my wordpress site. I have tried everything I know how including: http://www.village-idiot.org/archive…word-recovery/ I’m requesting two things. 1. Help fixing this problem. 2. A more secure server. thank you very much for your continued support

I just needed help. What I got was an email address. Maybe your accounting department would take an email address from us when payment comes due?

payment@oursite.com

This is really irritating especially when you call on support, give them the problem and the solution and get stonewalled. All the support person had to do was review my history for ten minutes to see that I was telling the truth.

I invested deeply into your service with over 50 sites. I have paid more for my service than what your competitors charge, for nearly a year now. I cannot get any service in return. All you want to do is take more money.

At some point my blog posts will make a difference though. The playing field isn’t just level. You’ll also find it’s transparent. The days are gone when you can take money remotely and not act with integrity. The hundred bucks a month we pay will eventually be worth the case study.

Thanks for providing a forum where I can share my thoughts on your service. I don’t suppose you’d let me write a few blog posts on your blog?

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