Hostgator Review : Ugggg

By web hosting on Oct 5, 2006 in Reviews

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This is a hostgator review posted by dhazard on 03 October 2006

I Love hostgator, the support is awesome. They were pretty much my first true host and I have never really had a bad experience. I have a reseller account with them, I have 6 or 7 sites on the account, they get hardly any visits (clients just wants the sites there), in due to this I dont hardly ever go over 10% of my BandWidth limit, but I was getting kinda short on my space. So I decided to leave and go else where, HostDepartment it was.

The plans looked pretty good, I could get my ColdFusion, ASP with PHP and Perl support, sounded great. The space and bandwidth was plentifull and it was even cheaper.

I bought a month and started poking around the Control Panel, I was hoping CPanel but it was HSphere instead - which I wasnt too happy about, but I thought abotu the days of ColdFusion and got happy all over again. Soon it came appearent, that this reseller account was not a true reseller account, my plan covered was me by itself not my clients. I contacted Live Customer Support and after 30 mins of questioning me, he pointed me to a link on their site with an outdated HSphere Resouce page. I looked at what he gave me and it wasnt even remotly on what I asked or wanted from him. So I tried again and the next man made things even more confusing, he said I dont have to pay and walked me over the steps in making a new user account for one of my clients, he asked me to pick a plan and then enter my credit card number - TO PAY FOR MY CLIENTS ACCOUNT! After this I was pist off, and I demanded them to cancel and pay me my money back that they have on their site.

Well Here I am, a week later, still no money and I have contacted everyone.

So here I am, down 25 bucks but I learned that you pay in quality and HostGator has done that very well with me. I would just hope they can come up with ColdFusion hosting, perhaps RoR and Psql.

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