Hostgator Review : What happened

By web hosting on Feb 7, 2008 in Reviews

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This is a hostgator review posted by psharpe on 04 February 2008

I have an HG shared Aluminum account as well as a dedicated server and try not to get HG support involved unless I cannot resolve the problem on my own. For the most part, support has been acceptable since starting the account four months ago.

However; support has deteriorated rapidly in the last month. Phone support has become slower and slower to the point that today I spent more than two hours on hold (over three attempts) only to find that when I reached the #1 spot, my call was dropped. I was able to speak to a support tech only once today but my problem remains unresolved.

The new support ticket system is a joke! Don’t even waste your time testing it as it does not function. I’ve had NO REPLY to ticket FBI-2332133 submitted on Jan 18th. A new ticket today (KVZ-331524) cannot be located in the system and links provided to me by HG in the initial email do not function. As such, I have no idea of the progress (if any) being made on the problems.

HG should worry less about expanding it’s customer base and provide better support to the customers they already have. Otherwise; I’m outta here!

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