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This is a hostgator review posted by Daniel Williams on 13 February 2008

I would just like to point out another very good chat tech. Having spoke to another tech earlier, he just pointed me to a silly form and ended the chat. Geoffrey S took the time to ask the admins to fix my billing issue, then check up on my cancel ticket and ensure that it gets resolved as quickly as it can be, i think all chat techs should be like “Geoffrey S”, however, some other ones require further training on how to deal with situations.

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