Hostgator Support

The renowned and highly credible web hosting provider Hostgator offers some incredible customer and technical support features within a well defined and versatile format. The company takes pride in its dedicated and trained staff who offer 24/7 support. Moreover, the hostgator website features a versatile and wide ranged format to access various support features.

Depending upon the type of support required and the nature of query and issues that need to be resolved; the HostGator support system comprises of the following links:
- Contact Support:
In order to contact support via e-mail, phone, online chat, Fax or mail; the “contact support” feature is offered. Different e-mails are assigned for respective queries: billing, sales, support and reboots; in order to refine the support system. Phone support and online chat support is available 24/7. Two Fax numbers are provided for billing and abuse and the company’s mailing address is also listed in caser the person wishes to be contacted by mail.
- Ticket System
Under the Ticket System; the person can submit a ticket as well as view ticket history. This system should however be used if the person is unable to resolve his/her doubts or issues through the knowledgebase.
- Billing System
The billing system allows the customer to change their credit card on file, update your address, view past invoices, and pay due invoices.
- Knowledge Base
It is highly recommended to thoroughly read the knowledgebase in order to lap up on as much information as possible. The Knowledge Base comprises of tutorials with step by step movies that tells you about everything that’s related to your account. Customers have the option of searching the knowledgebase in case they need to resolve specific queries or find answers to pre-sales, billing or support needs.
- Flash Tutorials
The flash tutorials page comprises of a long list of movies that are highly informative and teaches the viewer about a wide range of topics related to the website; ranging from cPanel and WHM to creating a mail account, installation of FrontPage extensions, creating a MySQL database, creating sub domains, auto responders, POP mail account, setting preferences, transferring files, file management, site configuration, publishing the website via FTP or HTTP, using web mail, using index manager, enabling hotlink protection, backing up the website, redirecting mail, redirecting a URL, transferring your files and much more.
- Online Hosting Community
The online hosting community is a perfect platform that allows people to interact, discuss and share their opinions and experiences; both positive and negative. This lends a fair and unbiased view of the hosting company as well as helps new customers to make a sensible decision. Moreover, people get to learn from each other’s experiences and can share their expertise in order to resolve certain issues or doubts that few members may be facing.
- Official Company Blog
This is the place where customers can learn about HostGator’s upcoming events or culture as well as become better informed about the business of web hosting.