How hard can it be?

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This is a hostgator review posted by cptbob123 on 09 February 2010

My requirement: To have a FTPES Server with a signed certificate (on its own IP so you don’t need to have the @ to login)
I have the FTPES server for our domain setup nicely, it logs you in without a @domain and works perfectly. So I put in a ticket to get the Cert signed and put in that I want it on x.x.x.179 IP address.
A certificate is “installed”. Still get a warning, I’m told the cert is for 178 not 179. When in talks, apparently because its not a web service the IP is irrelevant (I find this hard to believe but anyway).
So to make is work HG changed my DNS so the domain pointed at x.x.x.178. Ok great thanks for breaking our FTP service for all out users over the weekend…
I’m pretty sure (but not certain) that the reason the cert doesn’t work is it was bought for the wrong IP address… A “supervisior” has looked at my ticket and fed my some information which I am annoyed about:

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