ThePlanet.com : $800 overcharge from theplanet.com – what would you do?

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This web hosting discussion started by avril on 07 September 2007

on top of my regular server fee of $89 for the last server I have with The Planet I was charged $800 by The Planet this week. There is no invoice in Orbit for this charge, and there would be no reason for them to place an additional charge on my credit card, as I didn’t exceed any bandwidth limits, etc.

So I opened a ticket yesterday at 4.05am CDT and I posted the string with the charge description as I saw it in my online statement. At 7.47am someone responded and stated that they can’t locate a $800 charge, and they only see the regular $89 charge. They asked me for a copy of my statement. Within a few minutes I responded and attached a copy of my statement (I blacked out all other charges) and I haven’t heard anything else from The Planet.
Today I followed up on my own on the ticket and asked them if they were able to locate the charge and that I would ask my bank for a chargeback in the afternoon CDT if they wouldn’t find it.
I have followed up again a few minutes ago and emphasized that I would like to get this resolved today, since no one responded.

$800 might be nothing for The Planet, but $800 is a little more than just pocket money for me.

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