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This web hosting discussion started by cinOxen on 08  July 2008

Last year my income was way down so I decided to downgrade my server. I ordered a new one got all my sites transferred then went through the process of canceling the old one, eventually receiving confirmation it was done. I didn’t think much more of it but around 10 months later when doing my taxes I realized the bills never changed and I was being billed for both servers. I contacted theplanet over a month ago regarding this and was passed on to the accounting department. They have yet to get back to me and I am still paying for the old server!

I know it is negligent on my part not to check my credit card statements but I don’t think that should be a factor in getting some type of credit (I don’t even want a refund). The server was most definitely cancelled – the ip was not reachable and it disappeared from the orbit account manager.

Every technical problem I have ever had was resolved incredibly fast. I will continue to be a happy customer in that sense but the accounting service needs work!

Discuss this at planet forums or get a dedicated server from theplanet.com for $50 only

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