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This web hosting discussion started by bjdea1 on 04 October 2004

I just want to complain about your 5 days policy. I have 2 servers with you which cost me US$563/m. I’ve made my payments regulary and reliably for almost 12 months now and this last payment cycle I have no idea what’s going on with my Credit Card – but you guys have not been able to charge me. I am told I have 5 days to sort it out or my servers are cut.

Bit of a cut throat policy you have going here and probably a little stupid when you think about it.

After the first email saying declined Credit Card transaction I transferred the funds to my other Credit Card and went into Orbit and entered my new Credit Card details. All looked fine. Today I get another declined Credit Card notice. I go back to ORBIT and I find the Credit Card on file is still the old credit card. I changed it yesterday – it showed in ORBIT yesterday as the new Credit Card, today its the old Credit Card again in ORBIT???????

This is stressful for someone running a hosting business (1000+ websites), loosen up on your 5 days policy PLEASE, this is a CUT THROAT and SEVERE POLICY – 5 days is too short and stressful. How about 10 days at least, I’m getting high blood pressure realising my whole business could be wiped out overnight. Obviously we have the money we just can’t get it to you because of these damn Credit Card issues and some ORBIT problem.

Discuss this at planet forums or get a dedicated server from theplanet.com for $50 only

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