ThePlanet.com : Memory taken from server without notice !

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This web hosting discussion started by dxer on 11 December 2007

First of all in all these years I have been customer at ThePlanet and everything is pretty much OK. I recommended ThePlanet to many people and actualy I would again. But here is a story which partly erased all this good stuff as I am very unsatisfied with what happend.

In year 2004 I purchased additional 512 MB memory for my server and I payed this $165. Earlier this year I had hardware failure on my server (disk failed) and at that time someone took this additional memory out without any notice. Unfortunately I learned about that in later October, before about 45 days. At that time I opened support ticket, explained everything and requested some kind of credit for this. I stated that I don’t want memory to be again installed because I don’t need any downtime. The thing is that when this memory was installed in year 2004, something happend and OS reload was performed.

Of course, it should be understood that minimum credit should be in amount of this $165 which I originaly payed but as this caused inconvenience, it should be somehow higher. Anyway, I waited for like 3-4 weeks, noone is dealing with this ticket so I requested first chat. They promised it will be solved, again nothing. Week later I requested chat again, again promise, again nothing. Another chat resulted in promise that this escalated to a senior stuff…..again nothing. Long story short, they now solved this giving me credit of $25 !!!
This can not be true and I am very unsatisfied and that is why I needed to share this story with all. Of course I told them that I can not belive this and I want another review of this. Mostly this is no about the money, but it is a matter of principle. This is an incident and they value this only $25 !?!? Anyway, I hope they will reconsider.

Discuss this at planet forums or get a dedicated server from theplanet.com for $50 only