ThePlanet.com : More than 6 hours OS reload time

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This web hosting discussion started by nmotika on 19 November 2005

We have ordered OS reload on one of our server because support stuff pushed us to do it, because they couldn’t fix issue on windows server (terminal services wasn’t accepting connections).
OS reload started before 4 hours, and it is still not finished. After 3 hours, and 2 tickets in Orbis, they told it was error in auto-provisioning system, and that they have started manual OS reload. I can’t believe that they need 3 hours to see that their auto-provisioning system is not working as well when manual OS reload shouldn’t last for more than 1.5 hours.

Every day, SM support is getting worse and worse, and I think we will have to consider about finding other data center for our customers, because we will definitely loose half of customers from this server because of this downtime today

Discuss this at planet forums or get a dedicated server from theplanet.com for $50 only