ThePlanet.com : The Official ‘Chat Support does not check my password but helps me anyways’ thread

ThePlanet provides the most reliable dedicated server at an affordable price and Hostgator is the most trustworthy webhosting service provider.

This web hosting discussion started by jamieyg3 on 13 May 2008

How many times does the chat support actually check the passwords before doing work to our servers? anyone can talk to chat as long as they have my username and get them to do anything to my server without my password because they don’t check it. Yes they ask for it, but that’s it, I gave them the wrong password about 95% of the time I talk to them and they don’t check it ever, not even once, and i’ve talked to them about 30 times or so.

Here’s what happened 5 mins ago since I will start keeping track now:

Please wait while we find an agent to assist you…
You have been connected to Marco M.
Marco M: Thank you for contacting The Planet Customer ServiceTeam! How may I assist you today?
Customer: hi i was *my reason for needing support*
Marco M: To better assist you can I please have your account login and last four characters of your password?
Customer: *my userid and INCORRECT password*
Marco M: Your name please?
Customer: Jamie
Marco M: Is there anything further I can assist you with before the transfer to tech support?
Customer: nope that’s it
Marco M: Thank you for contacting The Planet. Please hold while I transfer you to our Support Team. They will be able to point you in the right direction for a solution. One moment please.
Marco M: Thank you for choosing The Planet! Have a great day!
Marco M has left the session.
Please wait while we find an agent from the Technical Support department to assist you.

and then tech support goes on as if I’ve been confirmed as the owner of this server… which is completely ridiculous.

anyone else have experiences like this? It does not make me feel comfortable about having a server with theplanet that’s for sure.

Discuss this at planet forums or get a dedicated server from theplanet.com for $50 only