ThePlanet.com : Ticket response time…, Is 1 day average?

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This web hosting discussion started by mfarley on 29 October 2007

Maybe I’ve been spoiled by my last hosting company, but I opened a ticket at 3am Saturday morning and I’ve only received 3 total responses, none of which has resolved my problem.

If this was something trivial I wouldn’t be as upset, but this is a DNS issue and my site has been down since Friday. The purpose of this initial month was to test to see if I like the hardware and services here at The Planet. The hardware took 3 days to setup and when it was setup they forgot to install a little thing called apache. So I had to open a ticket for that. Now my site has been down for 3 days and every tech I talk to in the live chat says everything in WHM is setup properly and no one in the ticket area can identify why my nameservers are timing out.

I went into live chat 5 mins. before starting this thread to see about purchasing enhanced support (maybe then I could get an expeditious response) and I’ve been sitting here connected with a rep who hasn’t said a word since I’ve been in here (10 mins). Think about that…I couldn’t get live support (in the live chat area) when all I was trying to purchase enhanced support! If I was a gifted fiction writer I don’t think I could come up with a more comically absurd past week like the one I’ve been dealing with here at The Planet.

So, since I’ve run out of avenues to pursue I’m posting here in hopes some PR person can stop the hemorrhaging before I forward my domain back to my old server, chalk this past week up to a waste of time and try another dedicated hosting provider.

Discuss this at planet forums or get a dedicated server from theplanet.com for $50 only