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This web hosting thread started by klemperer on 26 September 2008

I hosted three domains in dreamhost for at least two years. Several days ago, some guy (registered in one of my websites) complained to dreamhost that I was sending a spam email to him and then Dreamhost disabled my account. I don’t even have access to my data now.

The email I sent to that guy was just a regular newsletter of my website. The dreamhost staff Karl said that I should provide proof that users of my website should have confirmation on their registration and I should record their registration IP as well as registration date. Well, my website indeed was designed with such feature. After registration, users will receive a confirmation email on their registration. They should click on a link in the email to activate their account. And we designed the database so that the registration IP and date will be recorded.

However, the dreamhost staff said that not all the fields of IP&date are filled with data, some are blank. Then it must be the problem of our PHP script, not our original purpose, because we designed the database for that.

Now dreamhost disabled my account forever. No response for my emails with questions. No backup for my data that I worked for everyday. I just can’t ever believe such a famous hosting provider would act like this. I don’t even have a chance to have my data back. I don’t even have a chance to correct my PHP script so that the problem will not occur any more.

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