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This web hosting thread started by TechW on 9 September 2008

I’m a very small home-based start-up business that currently is having huge amounts of trouble with a webhost here in Vancouver. This webhost has been named recently on WHT as one to avoid. I never had a problem with them the whole 2 years that I only had a poster uploaded to this host. But as soon as I uploaded my first version of my site to this host, the problems came fast and furious. First it was not being able to log into the webmail to view any emails (which it should be known, I had only some test emails from my website forms). Then as of August 27, my site disappeared. I opened tickets. They closed them, saying problem solved. Problem was obviously not solved as I couldn’t log onto Plesk, nor was my website visible to the world!

I didn’t realize that website hosting was an unscrupulous business. Sigh. I’ve learned the hard way. I had paid a year in advance (in fact, think I was double billed to boot!). My .ca domain remains there currently as I search for a new webhost. I am loathe to mention the company although I’m sure a few can guess as I would like to recoup my domain as I have currently paid for advertising pointing to my website. All phone calls went unheeded (call centres in the US and elsewhere, even though these trained monkeys are told to say Vancouver).

Anyway, I have been lurking and reading and have been doing my due diligence; however, most reputable companies seem to be located back East. I have noted from all your posts that it would be better to have the data centre nearby.

I would like to support Canada; and in particular, Vancouver. Uptime and having a visible site is paramount to me…as is REAL technical support. I am not web-hosting savvy and I do not want to be taken advantage of again. I am interested in a shared web-hosting plan (I don’t have any e-commerce or streaming video or any special needs…at the moment. My site isn’t huge, but I can’t check how much bandwidth or anything that I used because I can’t log on…pretty minimal though).

I created my site from a Windows platform. Does this mean I need a Windows shared hosting plan?

Can anyone out there recommend a reputable HONEST Vancouver-based, Vancouver data centred webhost with very good technical support and excellent uptime? Any help would be appreciated! I would like to not go under before I make my first sale.

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