Web Hosting : Cancellation and refund Issues with Fluid Hosting

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This web hosting thread started by pingme97 on 3 September 2008

I hate to do this! I always respected and (somewhere in my heart still respect) Fluid Hosting and Dave for the kind of support they have been providing. But to my surprise, I am getting a totally different and unexpected experience.

I initiated a account cancellation on around 31st July through sending an email. In response I was advised to open a ticket by logging into the Control Panel I did it as requested. Till now account is not canceled and day before yesterday I got charged for another month. Actually thats the time I came to know that its still not canceled. Since then I am contacting FH HelpDesk and I am just getting the same reply “I have put a note to my manager” It’s happening for two days now. Yesterday I was told my request will be closed by late evening and I will be given the refund…but no action.

Now I contacted them again, got the same reply “I have put a another note to my manager”

I know probably I am whining out my fustration but waiting for a month and then manager is “unable” to take a look at note by the support…not sure whats happening

To the full disclosure, I had signed up multiple times with FH (may be 6-8 times) in a year or two period and had canclled the account on differnet occasions (due to my busy schedules I am unable to maintain the site) and I have always got a fantastic service to say the least…but this time..

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