Web Hosting : Customer from hell!

By hostgator on Aug 29, 2008 in Discuss Hosting

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This web hosting thread started by SpeedySparrow on 29 August 2008

About a week ago, a client signed up for 2 reseller packages with my hosting company. All was fine, he asked for his free private nameservers and they were given.

Then yesterday he submitted a ticket, it was resolved within 5 hours and I thought all was fine. Then he some how found my personal email, then sent me an email to my personal address relating to a new problem caused by the fix of the old problem. I don’t read my personal email because it receives too much spam so I can’t find the important emails. The client was unhappy with this so he decides to use domain whois to find my phone number.

I am only 17 but I am backed by an investor, so I am capable of running a web hosting business. But he rang my phone number and my mother was unlucky enough to answer it. He then went on as to how I scammed him of $70 when he was only paying $5/month for both accounts and had only paid for one month for both. My mother, not knowing anything about hosting was clueless, so he then began to abuse her.

Now I don’t know if I am fit to run a hosting company after this client. He truely is the customer from hell and don’t wish him upon any other host.

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