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This web hosting thread started by bsd13 on 15 September 2008

I’m new here but have run into a problem with Name Cheap’s fraud department. A few months ago I had used my Grandmother’s credit card to renew 3 domains with namecheap. The other day they sent me notice that my account was locked due to fraud. Long story short the issuing bank of the credit card had reported it as an unauthorized transaction to them (namecheap).

Over the weekend and this morning the bank, myself, and my grandmother have all cleared that up and the bank is now very well aware that it wasn’t fraud. The problem is that namecheap refuses to hear anything of it and keeps telling me that I have to pay their $200 charge back penalty fee regardless of the reason be it legitimate or a bank mistake.

Has anyone else ever dealt with this kind of issue with them? They seem to be entirely unwilling to do anything other than tell me that the issue can not be disputed and they will be getting $200+ the renewal fees.

Discuss this at WHT or read more about bluehost and hostgator

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