Web Hosting : Is Vortech still in business???

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This web hosting thread started by CxNx on 06 October 2008

Is anyone experiencing no communication from Vortech?

We have a Dell PowerEdge server co-located in a Vortech rack at Colo-Solutions in Orlando. We lost communication with the server 11 days ago, at 13:00 hours 24 Sept 2008. Dan (WHT user Danlvortech) at Vortech, said it was a failed switch and they were working on it.

Nine days ago at 17:00 hours on 26 Sept the network issue was still not fixed and all phone lines into Vortech were not working. We raised ticket requesting release of the server. Vortech billed us another month and agreed to release the ticket. Since then, we have had no contact from Vortech except closure of the original ‘No Connection’ ticket.

We have written to their CEO Brad Pugh, he does not reply. We try their phone lines every day, the calls are answered by the answering menu, but fail to forward to any department.

Dan and the other guys in Vortech Support do not respond to tickets relating to this matter.

We don’t know where the server is!

Is anyone else experiencing similar issues with Vortech?
Does anyone know of any way to make contact with Vortech?
Any suggestions would be much appreciated.

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