Web Hosting : Modernbill Plesk Billing – stay away

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This web hosting thread started by TQ Mark on 10 October 2008

I have had an active ModernBill 4.x installation for years. I planned to let it run since it was doing its job

Now, the license has expired although all of my invoices are up to date:

Code:

[Error 2-22] This license failed to auto-renew and has expired. Please click here to auto-renew your license now.

Clicking “click here” doesn’t help

Logging in to their billing/admin system at https://billing.modernbill.com/ doesn’t give me any tools to fix this. Clicking “Regenerate V4 License” doesn’t fix it.

The old ModernBill forum has been archived so people can’t discuss problems like this and how to fix them.

The Plesk Knowledgebase has an article telling me to go to a link that gives a 404 error: http://www.modernsupport.com/modernbill/

I tried to enter comments on at the bottom of the KB article but it kept saying I entered the captcha wrong, although I tried 6 times.

Submitting a support ticket requires a support contract or paid support incident. Why would I pay for support just to use a product I’m already paying for?

Somewhere on the Modernbill / Plesk Billing website is a phone number you can call for license issues. No one answers it, and it just goes to a voice mailbox with the default Asterisk greeting.

Working with Parallels is such a frustrating experience.

Discuss this at WHT or read more about bluehost and hostgator