Web Hosting : Namecheap.com domain name stolen.

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This web hosting thread started by cardsites on 1 September 2008

I maintain several domain names for various clients. One domain name today suddenly went offline. When I check the namecheap.com account to see what had happened I discovered that the domain name was gone.

It had not expired it was just gone and pointing to enom. Upon further inquiry I discovered that the domain name had been pushed to another account without permission.

The customer service person told me that they would get it sorted out shortly. 2 hours.

I contacted them again the second person closed the ticket without resolving it.

Now namecheap.com is an enom reseller and they have been a good company for the years that I have been with them.

The thing that surprises me is that there was no notification, there was no message. Nothing to let me know that an email had been pushed from my account, except for the obvious fact that I was missing it. If it was a lesser used domain name I would never have know or been notified.

I am wondering if anyone else has ever had a domain name hijacked or stolen this way, and what did you do?

I am still waiting to hear back from namecheap. I am sure they will handle this in a professional way and restore the domain name, but while I wait, I was just wanting to get some feedback.

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