Web Hosting : SMTP Authentication not working correctly (almost seems like its not at all)

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This web hosting thread started by darrylromano on 24 September 2008

about 3 weeks ago, my clients started noticing that they could not send email anymore.

Everytime they tried, it would ask them for there login/password over and over, but never send.

So i decided to do some research to resolve this for them.

What i have determined is the following…

1.) pop before smtp seems to work (sometimes.. not always!)
2.) Adding outgoing server authentication in outlook to “same credentials as incoming server” results in the server thinking that a bad username/password has been sent, and it will keep asking you over and over again until you cancel out.

What i have tried to do was, reset the password (i know the passwords are correct because i can receive with the password with no problem).

if i disable login info for outgoing servers, then it sometimes works.. i see the relayhosts file being populated, but not always instantly.

From what it seems, is that, smtp authentication seems to be missing from exim on the latest cpanel….

can anyone help with this? i always thought cpanel had free support, but it seems as though i have to go through my server host, who wants to charge me $89/h to work on it.

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