Web Hosting : TouchSupport acquired by ThePlanet

By hostgator on May 21, 2008 in Discuss Hosting

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This web hosting thread started by Aussie Bob on 21 May 2008

We want to take this opportunity to thank you once more for choosing Touch Support.

Today marks the next step in our quest to become the largest server administration and support provider in the U.S. It is our distinct pleasure to announce that Touch Support is now part of The Planet, the world’s largest privately held dedicated hosting company.

First and foremost, let us assure you that business will continue as usual. The same team handling your support and server administration today will continue to do so. And of course if you are not a current customer of The Planet, there’s no need to worry. We will continue to provide you with the same support services you’ve always received from Touch Support, and there will be no pressure for you to move your servers.

You may wonder why Touch Support was interested in being acquired by The Planet, and as well why The Planet was interested in Touch Support; so we want to provide you with the rationale. Touch Support is recognized for the high-quality services it provides its customers. Whether it’s server administration, technical support, security audits and server hardening, virtualization, migration, monitoring or managed backups, Touch Support has earned a solid reputation for its excellent services. At the same time, The Planet has also built its reputation on the high quality of its enterprise-class network and world-class data centers, the two most prominent factors for why our 22,000 customers use our services.

As you know, managing your IT infrastructure has never been more complex or more critical to your business success. At The Planet, we are interested in extending our Advanced Services portfolio, and the services Touch Support provides its customers are precisely the kinds of offerings our customers are requesting. We evaluated a number of companies, and Touch Support was identified as the ideal company to help us jump start these services for our dedicated hosting customers and to grow that segment of our business. As we see it, it’s an ideal fit for both companies and for our customers.

Perhaps the most critical business driver is our shared commitment: both companies are equally committed to operating a customer-driven and customer-centric company. We live that commitment every day in our two companies.

We know you have a choice in service providers, and we appreciate the trust you place in our newly combined company. We’ve prepared the basic FAQ below to help answer your initial and immediate questions. We are of course always available to answer any additional questions you may have.

We welcome you to The Planet and look forward to our continued business relationship.

Sincerely,

Doug Erwin David Lindahl Sean Richards

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