Web Hosting : Ultima Hosts – bad experience

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This web hosting thread started by benwa73 on 29 December 2008

So I feel the need to post here, I had been a customer of ultimahost’s vps service for about the last year. Things had gone mostly ok, with the occasional downtime, with the exception of a 5 day period last year where the VPS was completely unavailable.

On the 23rd the VPS started going down for no apparent reason. I requested to reboot a couple times and that request was granted, but then it would go down again within a couple minutes of coming back up.

On the 26th I was informed that they would have to rebuild the underlying OS and my VPS would be unavailable for 24 hours. OK, I thought, no big deal as long as it would perform better after this. At about 9 PM that night I received an email saying that my VPS had been deleted as well as all backups. I also had lost my sql server and mysql databases.

So by now I’m understandably a bit upset, but I sent an email back asking for a phone call to help explain the situation to me and what was still available, if anything, so I could start moving the sites to either a new vps or another provider. I did not receive one email or phone call back despite multiple attempts to contact ultima hosts.

I figured the least they could do would be to offer me a new vps and let me start transferring my stuff over, but still I have heard nothing. Then I see a post just yesterday on these very forums advertising a new special for their VPS? That is not fair. I understand if you want to promote new business but you need to take care of customers first.

Sorry for the gripes, but I am extremely frustrated right now. Hopefully this will serve as a wakeup call for them to start treating their customers better

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