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There is no denying the fact that hostgator is one of the most popular web hosting companies and therefore it also features as our recommended web host but while appreciating the company growth is one thing and trying to understand the underlying reasons for this excellent growth is another.

For any company to grow fast, the company needs to offer good product (or services) with prompt support (more so if it is a web-based business) but one of the often overlooked factor is that the company needs to have great people as its owners or as top management. A fast growing company can only maintain the growth momentum while keeping the customers happy if the leaders at the top are doing a great job and have a customer-focussed business plan. Any company which focusses on the customer-first policy is bound to succeed.

I have always been a fan of Hostgator as a business but a recent post by Jay at the hostgator blog gives insight to the thinking of the Hostgator owner Brent Oxley and this is one of the major reason I would attribute it to hostgator’s success because if your top management thinks like this, it should give every hostgator employee confidence in the company and its long-term stability. Just have a look at one of the company internal emails sent by Brent Oxley to Hostgator employees which has been leaked by Jay Weissman on the blog for the benefit of hostgator fans.

Few random quotes from Brent’s company email which gives an idea about the future direction of Hostgator business and customers first approach.

The focus is going to be shifted to quality with stress being placed on every employee to help a customer as much as humanly possible.

If you aren’t sure how to help the customer don’t rest until you find a person that can. If you can’t find anyone that better mean you knocked on my door as a last resort! If I’m not here get someone to call me. Find a way to help whether it’s a chat, phone call, or ticket.

No more asking a customer to check if something is working. You better have verified yourself there problem is resolved.

If a customer is upset about something go the extra mile and call them to help them with there issue!

btw, free friday pizza is always good

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