Hostgator Web Hosting Review [2019]

Hostgator Review

Hostgator Shared Hosting

Hostgator Shared Hosting

$2.75 $6.95

How to use Hostgator Coupons?

Below are given instructions to get your web hosting coupons for:

  • Shared web hosting plans
  • Reseller hosting plans
  • VPS hosting plans
  • Dedicated server plans.

To save 25% off on any order, enter the below promo on the order page

To save 20% on your payment value, enter the below-mentioned code on the order page SPRING

For detailed examples with screenshots, click on the thumbnails below to see where to enter the coupon promos and to avail the discount on your hosting package.

Visit the Hostgator website
1. Click here to begin your order process by visiting the hostgator.com website.

2. On the top of the site, you’ll see navigational menus for different types of hosting viz. web hosting, reseller hosting, vps hosting and dedicated servers

Starting your order
3. Click on your desired option out of the above four as per your hosting requirements. For the sake of this step-by-step guide, we’ll select the first option of “web hosting” for shared hosting. You are free to select according to your own requirements and the process is the same.

4. Then you’ll see a page with the details of individual plans. Click on the “Order Now” button below any of the plans to proceed further.

Enter your Domain
5. If you have not registered a domain name yet, enter the domain you want on the left side. Or else if you already own a domain name, use the second option on the right “I currently have a Domain Name” and enter your existing domain in the input box as shown in the image below.

Entering the working hostgator coupons
6. Next, enter coupon code as HOSTINGCOUPONS for the first month free or HOSTINGCOUPONSORG for the 25% discount on any plan, else you may continue with the already entered coupon code of 20% discount. Then click “Continue to Step 2″ as below.

Choosing the Hosting Package & Duration
7. Here you first select the package type & the billing cycle. The billing cycle is also showing you how much will you save on your first payment. Choose wisely & go for longer duration to save more.

Billing & Payment Information
8. Fill all the information regarding your username, password along with your billing information. Enter the payment information according to your preferred payment mode – credit card or paypal.

Making sure you see the price discount
9. Now, scroll down at the bottom of the page & review all your order details. You can confirm here that you have got the coupon discount benefit and it shows the money thus saved

Complete your order
10. Agree to the terms and conditions of use and click on create the account. Your signup is complete and orders registered with billing.
HostGator cPanel

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Hostgator Free Web Templates

Web hosting resellers who host their websites or clients domains with HostGator now have a great incentive to offer to their customers: 4,500 Free Web templates.

According to Brent Oxley, the founder president of Hostgator company, these web templates are absolutely free for any website hosted with Hostgator – whether they are on Hostgator shared hosting, reseller hosting or hostgator dedicated servers. These templates along with the free Site Builder tool, can really make designing and customizing a website very easy and effortless. The free web templates onoffer cover a broad range of page designs suitable for nearly 120 different types of small and medium-sized businesses – from accountants and auto dealers, to cleaning services, consultants, martial arts studios, toy stores, women’s health clinics, and everything in between so as to make it easy to create new websites or revamp existing ones. The wide variety of templates makes it easier for resellers to attract people and businesses who want websites, but don’t have the knowledge or design abilities needed to create good looking Websites.

Although it’s common for Web hosting companies to offer a variety of perks, including free or low cost Web tools, and even a limited number of templates, Oxley says the number of free templates HostGator has is far beyond the average: “I really don’t know of any other large hosting company offering this many templates. We may be setting the trend here.”

Applying the free templates couldn’t be easier. The reseller or Webmaster simply browses through the templates, selects one or more to use and they automatically begin downloading to their computer. Hosting resellers and Webmasters are also welcome to modify and HostGator’s templates, so long as their Websites remain hosted by HostGator. As an added feature, resellers can actually mirror HostGator’s templates pages to show to their customers. That makes accessing the templates easy, while maintaining control over who can accesss them. To preview the templates: go to http://templates.hostgator.com.

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Hostgator cPanel

Hostgator offers one of the most advanced and latest control panels called the cPanel. The cPanel is offered with almost every plan and is extremely flexible, utilizable and feature rich. With this hosting control panel, it is possible for users to monitor the amount of bandwidth used, space used; create e-mail addresses, subdomains, MySql databases, and much more instantly.

Other control panel features include Fantastico Deluxe, Soholaunch, Hotlink Protection, IP Deny manager and much more. With the Fantastico Deluxe, it is possible for the user and their customers to install over 50 scripts almost instantly. These include Blogs, Portals/CMS, and Customer Support, desks, forums, shopping carts, Image Galleries, Mailing Lists and more. The Soholaunch Pro Edition is a website creation software made for people of all experience levels. The Hotlink Protection feature protects the bandwidth from being stolen when hotlinking takes place. With the IP Deny Manager, it is possible for the user to block any IP or visitor from visiting your website. The “Custom Error Pages” feature allows the user to make a custom error page for anyone who visits a not existent page of your site.

With the cPanel, it is also possible to create instant blogs, portals, PHPnnuke, Forums, Guestbook, counter and FormMail. The following blogs can be installed with just a few clicks: b2, b2evolution, Nucleus, pMachine Free and WordPress. Similarly, users may install forums with a few mouse clicks. Users will be able to install phpbb, Invision, and Yabbse almost instantly. With the instant guestbook feature, friends can either sign or leave messages. With the instant counter icon, users can easily install a counter for their websites. A PHPnuke site can also be created with a just a few clicks. With the Formmail, it is possible to get all the info by email. The URL direct feature is used if the user wants to redirect pages of their site to any URL they prefer. Users may also upload their files directly from the control panel via the File Manager. This feature can be accessed after having logged into the cPanel account and then clicking on File Manager icon. The directories are secure and protected with passwords. Passwords protect a directory and nobody can view its contents without a password. All HostGator accounts also come with phpMyAdmin preinstalled. PhpMyAdmin allows for easy management of the databases. The control panel is available for demo at the HostGator website and the login info for demo versions is also displayed. It is recommended to view the cPanel demo in its entirety in order get a better feel for the area. It also helps the user in familiarizing themselves with its features and subfeatures, so they know exactly how to go about controlling and managing their account. Consider this area as the cockpit of an aircraft where the user gets to monitor and view various vital aspects of their account like bandwidth, the creation of email addresses, subdomains, MySQL databases, space used and much more.

Hostgator Packages

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Hostgator Basic Dedicated Servers Plan

The third category of web hosting services offered by Hostgator is Dedicated Hosting, in which the customer has the power to customize their server and the service complete server management as well as a control panel with every server. The best part is that customers get to choose from an array of operating systems like Red Hat Linux 9.0, RHEL3, RHEL4, CentOS, or FreeBSD. Other additional programs like ASP, if required by the customer are also offered by Hostgator under the dedicated hosting category. The latest cPanel, the WHM control panel as well as free Fantastico is provided free of cost with every Linux server. The demo of the both the control panels are available for view at the HostGator website and over 52 scripts can be instantly installed with Fantastico. The WHM control panel is essentially the control panel used to create cPanels and the cPanel is the individual sites control panel. Moreover, as a HostGator dedicated server client, you’ll also receive every feature of the reseller plans if you want to host clients on your server. This includes a free billing manager by WHM Autopilot or WHMCS, an Enom reseller account, and free web hosting templates.

The first level plan under the dedicated hosting category is called the “basic” plan. This is by far the best deal plan available under this category and is priced at $174 per month and comes with a yearly payment option. The setup is completely free of cost with Dallas, Texas as its data center location. Pentium 4 2.4 GHz processor is provided under the basic level plan. (The better your processor is the more sites your server will be able to handle). The server provided under the basic level plan is deal for those with a few large websites that aren’t that memory intensive. A server would need more RAM before it needs a CPU upgrade. The plan includes 1024mb of DDR memory and if the customer wishes to upgrade to one GIG of RAM, then he has the option to pay either $50 per month or $300 as a one time upgrade payment. The hard drive offered is 80 GB SATA. This is the location where all files are stored. 1 gig of hard drive space is equal to 1024 mb’s. Additional hard drive space if required can also purchased for a monthly fixed price depending upon the amount of hard drive required. The bandwidth provided is 1500 GB. The average account uses less than 2 GB of bandwidth a month. The bandwidth figure used will reset back to zero on the first of every month. Additional bandwidth can also be purchased for $2.00 a gig. The basic level allows up to 5 IP addresses and additional IP addresses can purchased for $2 for every IP per month. The latest cPanel is provided to all level plans and through this control panel customers can easily monitor the amount of bandwidth used, space used, create e-mail addresses, sub domains, MySql databases, and much more. HostGator completely manages the servers and keeps them up to date at all times. The security updates are usually installed within 8-20 hours of their release from RedHat, CentOS or Microsoft. Customers also receive full root control of the box. 24×7 quality support is provided and customers are not bound by any contractual obligations. All dedicated servers come with ping, service, system, and process monitoring (server monitoring). Besides offering a 99.9% uptime guarantee, the server also creates unlimited domains, sub domains, POP3 accounts, MySQL databases and FTP accounts. The following tools come preinstalled with the server: CGI, PHP, Perl, Python, SSI, JSP, Cron, FrontPage, Curl, GD, Image Magick and music and video streaming.

The E-mail tools that come with server include: web mail, email alias, auto responders, mailing list, catch all, spam assassin, mail forward, IMAP and SMTP. The server control panel is highly utilizable and advanced and its features include Fantastico, Soholaunch, Hotlink Protection, IP deny manager, search engine submittal, custom error pages, instant PHPnuke, instant chatroom, instant forum, instant guestbook, instant counter, instant FormMail, Redirect URL, web based file manager, password protected directories and phpMyAdmin. The Fantastico DeLuxe allows you and your customers to install over 50 scripts instantly. These include Blogs, Portals/CMS, Customer Support, desks, forums, shopping carts, Image Galleries, Mailing Lists.

For the server’s FTP or web statistics, tools like Urchin 5, Analog, AWstats, Webalizer, Raw Log Access, Referrer Logs and Error logs are offered. Urchin is available only on a select few servers. If the customer requires urchin they need to mention it at the time of signup, or they may not be eligible for it. The Analog tool is by far the most popular logfile analyzer in the world. Its essential features that make it a favorite includes high speed, highly configurable, scalable, reports in 32 languages, works on any operating system and is offered as a free software. The E-commerce features of the server comprise of a private SSL report, interchange shopping cart, Agora shopping cart and instant osCommerce. SSL encrypts confidential data such as credit card numbers and passwords. Either a shared SSL or a private SSL is required when taking credit cards off your site. Private SSL certificates require a dedicated IP address at $2/month. The Interchange shopping cart is a fully featured shopping cart that is provided with every account. Interchange works with Authorize.net and other merchant gateways.

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HostGator Aluminum Plan – Reseller Hosting

HostGator offers the reseller hosting plan under different categories in order to suit various budgets and requirements. As a HostGator reseller; you are entitled to create your own prices and packages while remaining anonymous. Moreover, resellers have the ability to host unlimited sites. The reseller, therefore, acts as an independent hosting company and the reseller’s customers would not know that they are actually using HostGator hosting services, unless of course if it revealed to them by the reseller.

Moreover, all the money earned by the reseller is theirs to keep. The advanced control panel supports 23 languages and the customer can install over 52 scripts with just a few clicks. All their services are ready to use upon delivery. All the HostGator reseller plans come with a free billing manager by WHM AutoPilot or WHMCS, free hosting templates, and a free eNom domain reseller account. The free merchant account from PayPal makes for a complete website as visitors are allowed to signup from your website with subsequent easy payment options and have their accounts ready within just a few minutes.

The reseller hosting plan is fairly simple and does not entail any complexities. The WHM or Web Host manager is the reseller control panel, where the customer accounts are created. The reseller nees to feed all the required account information and click on “create”. After this step, your customers get access to their personal very own control panel called the cPanel. From here they can create sub domains or email addresses and much more without requiring any reseller intervention. The WHM and cPanel demos are available for view on the HostGator website in order to give their customers a better feel of their control panels. A total of five plans are offered under the reseller category: Aluminum, Copper, Silver, Gold and Diamond.

The Aluminum plan is the first level and most basic plan under this category. This plan offers a disk space of 24 GB. Disk space refers to the amount of files, pages, emails etc. that can be stored on the HostGator server. The bandwidth offered under the Aluminum plan is 250,000mb or 250 GB. The Aluminum plan is priced at $24.95 per month and also features an option to pay yearly. All prices mentioned are inclusive of the taxes. Other Aluminum features include 24/7 support, free templates, instant backups, no contract bindings, a 99.9% uptime guarantee, 30-day money back guarantee, free and instant setup and a free billing system. All plans come with private name servers with the following dns: ns1.yourdomainname.com; ns2.yourdomainname.com. Other hosts of “unlimited” features include the ability to create unlimited domains, subdomains, POP3 accounts, MySQL databases and unlimited FTP accounts.

All the accounts that are set up by the reseller also includes CGI, PHP 4 and 5 as well as Zend optimizer, MySQL 4+, Perl, Ruby on Rails, Python, SSH, SSI, Cron, FrontPage, Curl, GD, Image Magick, audio and video streaming and free PHP and Perl module installation. The optional features or services include site builder and Chillisoft ASP. The SiteStudio website designer is extremely user-friendly and you can create a complete website within just a few minutes. The SiteStudio demo is available for view on the HostGator website and features over 500 templates and colour schemes to choose from. If the website requires Chillisoft ASP, it can be hosted on HostGator’s ASP servers for $5 a month. All the account plans have the following E-mail tools available: Webmail, E-mail alias, Auto responders, mailing lists, catch alls, Spam assassin, mail forwards, IMAP support and SMTP. The control panel features include Fantastico, Soholaunch, Multi-language, Hotlink protection, phpMyAdmin, IP deny manager, Custom error pages, redirect URL feature, web-based file manager, Password protected directories, instant blogs, instant customer support desks, instant PHPnuke, instant forums, instant guest books, instant portals, instant counter and instant FormMail. The web-based file manager allows you to upload your files directly from the control panel via the File Manager. All the reseller accounts feature the web or FTP statistics including AWstats, Webalizer, raw log manager, referrer logs and error logs. All plans have common E-commerce features offering the best optimum services. Among the E-commerce features; customers enjoy shared SSL, Private SSL, Agora cart, osCommerce, ZenCart and Cube Cart. All these shopping carts are full-featured and can be instantly installed through the control panel. Private SSL certificates require a dedicated IP address at $2/month. Customers can buy a private SSL CRT from HostGator for $75 per year inclusive of installation.

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HostGator Standard Plan – Dedicated Server

Under the dedicated Server web hosting category, the standard plan is the second level plan offered by HostGator. Similar to the basic plan, the standard plan customers too are entitled to access and receive all the features of the reseller plans, if in case the user wishes to host clients on their server. The Standard Plan comes with the Dual Core 3040 Xeon (Conroe) processor. There is zero set up fee charged for this plan and it is priced at $219 per month. There is also yearly payment option and the price tag mentioned also includes taxes. Users need to note that its datacenter location is in Dallas, Texas.

Having two CPU cores on a state of the art processor setup, will enable this server to multitask much easier with anything CPU intensive. The DDR memory offered under the Standard Plan is 1024mb and an additional One Gig of Ram will cost the customer $50 a month or $300 as a one time payment. The hard drive (hard drive is what your server stores all its files in) offered to standard customers is 250 GB SATA and the Bandwidth offered is 1500 GB. Customers are allowed a maximum of 10 IP addresses under this plan as well as get an access to the latest cPanel. cPanel allows the user to monitor the amount of bandwidth used, space used, create e-mail addresses, sub domains, MySql databases with minimal time investment. HostGator is responsible for the complete management of your server at all times. Furthermore, the server is frequently kept up to date for security as well as for operating system updates. Users also receive full root control of the box and 24/7 quality customer and technical support. Customers are not bound by any kind of contractual obligations. The SiteStudio website designer tool is very easy-friendly enabling the user to create a website within a matter of minutes. All dedicated servers come equipped with ping, service, system, and process monitoring. Customers are additionally guaranteed a 99.9% uptime guarantee as with all other dedicated server hosting plans. Moreover, users get access to unlimited domains, unlimited sub domains, unlimited POP3 accounts, unlimited MySQL databases and unlimited FTP accounts. The server comes preinstalled with CGI, PHP, Perl, Python, SSI, JSP, Cron, FrontPage, Curl, GD, ImageMagick and Audio/Video streaming. CGI (Common Gateway Interface) is one method by which a web server can obtain data from (or send data to) databases, documents, and other programs, and presents that data to viewers via the web. PHP is a server side HTML embedded scripting language and all accounts support for PHP versions 4.4.4 and 5.2.0.
The essential E-mail tools under the Standard plan comprise of Web Mail, E-mail Alias, Auto Responders, Mailing List, Catch All, Spam Assassin, Mail forwarding feature, IMAP and SMTP. “IMAP (Internet Message Access Protocol) permits a “client” email program to access remote message stores as if they were local. The server control panel is essentially feature rich and highly utilizable. Its features include Fantastico, Soholaunch, Hotlink Protection, IP Deny Manager, Search Engine Submittal, Custom Error Pages, Instant PHPNuke, Instant Chatroom, Instant Forum, Instant Guestbook, Instant counter, Instant FormMail, Redirect URL, web based file manager, Password protected directories and phpMyAdmin. The Fantastico DeLuxe allows you and your customers to install over 50 scripts instantly and conveniently. Soholaunch Pro Edition is a website creation software which can be used by both amateurs and professionals.
The web server or FTP statistics tools include Urchin 5, Analog, AWstats, Webalizer, Raw Log Access, Referrer Logs and Error Logs. The functional E-Commerce features comprise of Private SSL support, Interchange shopping cart, the Agora Shopping cart and instant osCommerce. The Interchange shopping cart works with Authorize.net and other merchant gateways and is fully featured; offered with every account. The Agora shopping cart and the instant osCommerce shopping carts are fully featured and can be easily installed with just a few mouse clicks.

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Hostgator Dedicated Windows Server

A lot of people have waited for a long time and it is finally here. HostGator now offers Windows Dedicated Web Hosting. I remember there had been quite a considerable number of people who were asking about it. The good thing about this new offering of theirs is that it seems that there are a lot more to still come like Windows Shared web hosting plans.

There are a lot of benefits of if we choose to avail of their Dedicated Windows Server. We would be enjoying amazing benefits like we would be able to significantly reduce our support and maintenance expenses, significantly increase the availability and performance of our website applications, reduce our business travel expenses and ultimately increase our revenues through the use of a Microsoft shared hosting platform along with its Internet marketing services. We would also be able to reduce any business risks through outsourcing the IT service infrastructure that we have, as they say they have experts operating 24 by 7 systems.

We would also be able to receive the newest Plesk 8 interface. Additionally, we could use ASP with the Windows environment. We would also have the power to choose which version would be most suitable for the requirements that we have. We can also choose which MySQL, MSSQL and Access Database connections we would be using.

I would strongly recommend this plan since they said that within 24 hours of the time of our purchase, we would be provided with our Windows server and it would also be secured and delivered. We would also be provided with a monthly service for server management without having to pay extra. I think that this is truly a great deal.

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Hostgator Elite Plan – Dedicated Servers

The Elite plan is the third level plan offered under the dedicated hosting category by Hostgator. The Dual Xeon 2.4 processor is offered under this plan and the plan does not require any kind of setup fee. The Elite plan is priced at $279 per month and as with all other plans, it too comes with a yearly payment option. Its data centre is located in Dallas, Texas. Two Intel Xeon processors running at 2.4 Ghz are great for multitasking, and the 2 GB of RAM will really help on memory intensive sites or sites with large databases. The two 80 GB drives can be set up so the primary drive does an automatic daily backup to the secondary drive which ensures that your sites’ data is still available in case a drive were to fail or server information gets lost or deleted.

Get this server only if your script is memory intensive or else it is recommended to go for the standard plan. The DDR memory offered under this plan is 4096 MB and the hard drive provided is 2×80 GB SATA. The hard drive is the location where all files are stored. Larger hard drives can also be purchased if required at 80 GB for $30 extra a month, 120 GB for $35 extra a month and 200 GB for $40 extra a month. The bandwidth offered is 2500 GB and the user is allowed up to 5 IP addresses. The latest full-featured cPanel is also offered under the Elite plan from where you can monitor the amount of bandwidth used, space used, create e-mail addresses, subdomains, MySql databases and much more with great ease and speed. HostGator makes sure that the server is kept up to date on security and operating system updates. Users receive full root control of the box and are offered 24/7 support. Customers are not bound by any kind of contracts whatsoever. The SiteStudio website designer tool is a breeze to use and a 99.9% uptime guarantee is offered to all Elite users.

The best part is that all dedicated servers come with ping, service, system, and process monitoring. Elite plan customers are provided with unlimited domains, unlimited sub domains, unlimited POP3 accounts, unlimited MySQL databases and unlimited FTP accounts. The tools that come preinstalled with the server include CGI, PHP, Perl, Python, SSI, JSP, Cron, FrontPage, Curl, GD, Image Magick and audio/video streaming. Windows Media, Quicktime, and Real Media player are supported which enables streaming of audios and videos. ImageMagick is a robust collection of tools and libraries to read, write, and manipulate an image in many formats. GD is an ANSI library dynamic creation of images. GD creates PNG and JPEG images, among other formats. The E-mail tools provided comprise of Web Mail, E-mail Alias, Auto responders, Mailing lists, Catch Alls, Spam Assassin, Mail Forward feature, IMAP and SMTP. A catch all email address will receive all emails delivered to non existent email addresses. In order to activate this feature, customer would need to contact support. The Control Panel features make it highly flexible and robust. These features include Fantastico (Fantastico DeLuxe will allow you and your customers to install over 50 scripts instantly), Soholaunch, Hotlink Protection, IP Deny Manager, Search Engine Submittal, Custom Error Pages, Instant PHPnuke, instant chatroom, instant Forum, instant guestbook, instant counter, instant FormMail, Redirect URL feature, web based file manager, password protected directories and phpMyAdmin.

The tools provided to monitor FTP statistics/ your web server stats include Urchin 5, Analog, AWstats, Webalizer, Raw Log Access, Referrer Logs and Error Logs tool. The vital E-commerce features are also offered to add functionality to an E-commerce enabled website. These features include Private SSL support; Interchange shopping, Agora shopping cart and Instant osCommerce. SSL encrypts confidential data such as credit card numbers and passwords. Either a shared SSL or a private SSL is required when taking credit cards off your site. Private SSL certificates require a dedicated IP address at $2/month. Users can also buy a private SSL CRT from HostGator for $75 per year which includes installation and this is usually recommended.

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Hostgator Pro Plan – Dedicated Server Hosting

The Pro Plan offered by Hostgator under the Dedicated Server Hosting category is the most advanced and powerful plan offered to HostGator users. The processor offered under this plan is the Quad-Core 3210 Xeon (Kentfield) processor. (The better your processor is the more sites your server will be able to handle). There are no setup charges under this plan and the monthly rental is $374 and HostGator customers also an option to pay on a yearly basis. The price tags mentioned here is inclusive of the taxes as well. The datacenter is located in Dallas, Texas.

It is important to weigh all options and requirements before selecting this plan. Do not get carried away by the figure “3120″. The Intel Xeon 3120 CPU is actually a Quad CPU core processor capable of multitasking and is the perfect chip for servers with heavy traffic. Although this server is expensive, it’s by far least profitable for HostGator and the best deal in terms reliability, performance, and redundancy. This plan is best suited for those who wish to host many websites with maximum possible uptime.

The DDR memory offered is 4096 MB and hard drive offered is 2×250 GB SATA II. 2500 GB of bandwidth is provided to Pro customers and up to 10 IP addresses are allowed. As with other Dedicated hosting plans, the latest cPanel is also offered under this plan. The server is skillfully managed by HostGator and they are responsible to keep the server up to date on security, and operating system updates. Users receive full root control of the box and offered quality 24/7 customer/technical support. Users are not obliged or bound by any kind of contractual agreements. The site builder SiteStudio website designer tool is quite easy to use and allows web site creation in just a matter of minutes. All dedicated servers come with ping, service, system, and process monitoring. Customers are informed by email of any impending downtimes if any. All Dedicated server hosting plans come with a 99.9% uptime guarantee.

Besides this, all plans including the Pro Plan offers unlimited domains, unlimited sub domains, unlimited POP3 accounts, unlimited MySQL databases and unlimited FTP accounts. Certain tools come preinstalled with the customer’s server which includes CGI, Perl, PHP, Python, SSI, JSP, Cron, FrontPage, Curl, GD, Image Magick and audio/video streaming. The E-mail tools include Web Mail, E-mail alias, Auto responders, Mailing Lists, Catch All, Spam Assassin, Mail Forwarding feature, IMAP and SMTP. The control panel features of the server include Fantastico, Soholaunch, Hotlink Protection, IP Deny Manager, Search Engine Submittal, Custom Error Pages, Instant PHPnuke, instant chatroom, instant forum, instant guestbook, Redirect URL feature, web based file manager, Password protected Directories and phpMyAdmin. Similar to all the other lower level dedicated hosting plans, the Pro plan too comprises of features to monitor FTP statistics or web server stats. These include Urchin 5, Analog, AWstats, Webalizer, Raw Log Access, Referrer Logs and Error Logs. The E-commerce tools and features comprise of Private SSL support, Interchange shopping cart, Agora shopping cart and Instant osCommerce. The shopping carts are feature rich and can be installed instantly.

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Hostgator Forums

Hostgator – the web hosting provider is a well established and renowned web hosting company. Its reliability and credibility get validated by the fact that the company has been around for a while and boasts of a highly satisfied customer base. Their website offers an all-inclusive and comprehensive knowledge about their services and features, so visitors know what exactly they are getting into.

In order to facilitate a healthy and useful interaction among members and visitors alike; the website also features an online forum. Through this online community or forum, customers interact with each other, discuss issues or ideas and share their experiences. Real experiences from real people and a trove of knowledge and opinions, is what the HostGator forum is all about. The community shares unbiased opinions about their experiences with HostGator. Come to think of it; only a company who is sure of its services will provide such a service to visitors/members. In order to participate in this forum, people need to first register. The forum messages are posted in a thread format in order maintain a methodical flow of respective messages.

The HostGator forum features “General Announcements” which lists the latest developments like policy changes, job openings and other HostGator related topics. Through the “Network Status” category within the forum, members can learn about any upcoming downtime or perhaps check the status of an outage. The Pre-Sales Questions forum will resolve any queries or doubts that visitors may have about HostGator related services and features. The Customer Reviews section gives unbiased opinions of the HostGator members. Whether members are satisfied, unsatisfied or just indifferent about HostGator services; people share their personal experiences and opinions with each other. This not only promotes a healthy interaction but also helps new members gather an impression of the company’s services an credibility. The Suggestions Forum is the place where people can give their suggestions on how to improve HostGator services and features. By doing so, HostGator tries to accommodate these in order to enhance user experience and improve upon their quality and functionality of services. People are also able to view the forum leaders or mark forums as read. The “What’s Going On” Section displays the number of currently active users; both members and guests. Once logged in, members can also view the list of members in the forum. Furthermore, the search option enables the user to further fine tune their search in case they are looking for something more specific within the forum. The “Today’s Post” section displays the all the recent posts, posted within 24 hours (GMT time). For a first time visitor or a returning guest can post messages or queries in the Pre-Sales Questions and Suggestions forums. The forum index is well arranged and aptly titled thereby enhancing the look, feel and orderliness of the forums page.

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Hostgator Knowledgebase

The Hostgator knowledgebase section is an extensive, comprehensive and an all-inclusive source of gathering all information and knowledge related to HostGator and its services. Here users will find answers to all their queries and issues; be it pre-sales, billing or support needs.

The knowledgebase has a very clear syntax and all topics are well arranged in systematic categories, so users find it easy to navigate through the knowledgebase and resolve their issues or queries quickly. The navigation bar beside the text also allows the users to search on specific topics in case they need to refine their search or find something more topic specific. The main categories include Windows hosting, Linux Hosting, Pre-Sales Hosting, Billing, DNS Questions, Domain Names, Site Studio and Abuse. Ranging from basic queries to more complex issues and questions, under the knowledgebase section, users will be able to find and resolve their queries instantly. Almost 99% of the information and HostGator related knowledge is found in this section. Its knowledge base is a highly valuable resource for both members and first-time visitors.

Furthermore, it also features tutorials with step by step movies on how to do various tasks related to the HostGator account. The Windows hosting category comprises of control panel, FTP, SSL and E-mail related information. Many “How Do I” topics are also mentioned under this category making it highly comprehensive. Similarly, the Linux hosting category constitutes control panel related information, FTP, SSL, E-mail, resellers, FrontPage and many more related subcategories. Most of the sections are formatted in an FAQ style and with clearly stated categories and sub-categories; the user finds it easy to navigate through the knowledgebase.

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Hostgator Support

The renowned and highly credible web hosting provider Hostgator offers some incredible customer and technical support features within a well defined and versatile format. The company takes pride in its dedicated and trained staff who offer 24/7 support. Moreover, the hostgator website features a versatile and wide ranged format to access various support features.

Depending upon the type of support required and the nature of query and issues that need to be resolved; the HostGator support system comprises of the following links:
– Contact Support:
In order to contact support via e-mail, phone, online chat, Fax or mail; the “contact support” feature is offered. Different e-mails are assigned for respective queries: billing, sales, support and reboots; in order to refine the support system. Phone support and online chat support is available 24/7. Two Fax numbers are provided for billing and abuse and the company’s mailing address is also listed in caser the person wishes to be contacted by mail.
– Ticket System
Under the Ticket System; the person can submit a ticket as well as view ticket history. This system should however be used if the person is unable to resolve his/her doubts or issues through the knowledgebase.
– Billing System
The billing system allows the customer to change their credit card on file, update your address, view past invoices, and pay due invoices.
– Knowledge Base
It is highly recommended to thoroughly read the knowledgebase in order to lap up on as much information as possible. The Knowledge Base comprises of tutorials with step by step movies that tells you about everything that’s related to your account. Customers have the option of searching the knowledgebase in case they need to resolve specific queries or find answers to pre-sales, billing or support needs.
– Flash Tutorials
The flash tutorials page comprises of a long list of movies that are highly informative and teaches the viewer about a wide range of topics related to the website; ranging from cPanel and WHM to creating a mail account, installation of FrontPage extensions, creating a MySQL database, creating sub domains, auto responders, POP mail account, setting preferences, transferring files, file management, site configuration, publishing the website via FTP or HTTP, using web mail, using index manager, enabling hotlink protection, backing up the website, redirecting mail, redirecting a URL, transferring your files and much more.
– Online Hosting Community
The online hosting community is a perfect platform that allows people to interact, discuss and share their opinions and experiences; both positive and negative. This lends a fair and unbiased view of the hosting company as well as helps new customers to make a sensible decision. Moreover, people get to learn from each other’s experiences and can share their expertise in order to resolve certain issues or doubts that few members may be facing.
– Official Company Blog
This is the place where customers can learn about HostGator’s upcoming events or culture as well as become better informed about the business of web hosting.

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Hostgator Live Chat

Hostgator has been offering instant support to its customers for pre-sales and for basic support queries. While the satisfaction levels vary widely – some reporting it as extremely pleasant, some rating the live chat to be of average quality while some mentioning it as a frustrating experience.

So far, we didn’t have any specific numbers about the number of live chats done by Hostgator support staff in a day but now we know it – it is 2000 live chats done per day by Hostgator staff

In addition to the numbers on HostGator’s blog, the post also publishes a survey about their live chat ratings which rates the “Overall HostGator Experience” from Excellent to Poor

Excellent: 1,895
Very Good: 984
Good: 784
Fair: 378
Poor: 129

Chat Technician Rating
Awesome: 2,301
Good: 1,464
Needs Improvement: 396

Jay also mentions on the blog that

In the future we will have a team of employees who will contact anyone who has left a poor chat review

so, it is better that you leave an honest review when interacting with Hostgator live chat services so that they can improve their numbers and we too have a better quality of live chat support from Hostgator

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Jack Shore

Hello. I am an experienced 31-Year-old Tech Journalist from the UK. I have been writing Tech product reviews ranging from Web Hosting, VPN and Website Building for many years. I am always on the lookout for the Latest Web Hosting Coupons.

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